Return Policy

To make a return, all items must be unwashed, undamaged, unworn, and tags must still be attached to the garment. I am happy to accommodate returns within 14 days of receiving your Shand Vault item for exchanges or store-credit that can be used within two years of your return. If you would like to process a refund, please email ryan@shandvault.co and we can discuss that process to provide a full refund.

For all one of a kind pieces, art pieces, or vintage garments you will need to personally email ryan@shandvault.co to discuss the issue and connect on a potential exchange or in some cases refunds. All custom pieces are non-refundable.

If you are based locally in Santa Barbara, please visit “The Perfect Fit” in Montecito for a Shand Vault discount to alter any garments. Please ask for Patty.

Shipping

Shand Vault items are shipped domestically only, I am working on international expansion to ship globally. For one-off order requests, please email ryan@shandvault.co to see if I can accommodate your needs.

Shand Vault is not responsible for packages that are lost or damaged in transit. If your package goes missing, please let us know immediately so we can support you.

Location and Contact

I am a one women-shop and I am here to help directly as needed! To connect on all needs from wholesale to PR inquiries, please email me at ryan@shandvault.co

My collections are designed in Santa Barbara and made in Los Angeles. All other one of a kind items including upcycled garments are crafted with care in Santa Barbara. For appointments, please email ryan@shandvault.co

FABRICS AND PROCESS

Sustainability has always been at the forefront of my designs. When I started Shand Vault, it was fundamental I build a beautiful brand while contributing back to our environment wherever possible. I also recognize I have a lot to learn. Shand Vault is not perfect but I am consistently evolving and growing through feedback and improving our practices, relationships, and process every day.

Once a year I release a collection of designs I hand designed and manufacture in small batches in Los Angeles. Those pieces are made using deadstock fabric materials: leftover fabrics from fashion houses that potentially overestimated their needs in ordering for any specific collection. Luckily for me, rather than adding these fabrics to our landfills and waste, I have the opportunity to get creative in recreating new designs through these pieces.

For all other pieces, I do my best to use unsold garments from the collection or upcycled garments and recycled fabrics to create unique and one of a kind designs. These are all altered and made to be new again. I believe preloved garments have a story to tell, which is why it's important they are part of my larger brand vision. I work to weave stories from the past into the future through designing new looks while using vintage and antique materials.